Privacy Policy

 

Preamble

This Privacy Policy is addressed to you, in your capacity as a user of the kalis.com website (hereinafter the “website”), and is intended to inform you of the manner in which your personal information may be collected and processed by Kalis SARL.

The respect of your private life and your personal data is a priority for us and we commit ourselves to treat your data in the strictest respect of the French Data Protection Act of January 6, 1978 (hereafter “IEL Act”) as amended and of the (EU) General Data Protection Regulation of April 27, 2016 (hereafter “GDPR”).

In any event, we undertake to respect the following two essential principles:

  • You remain in control of your personal data;
  • Your data are treated in a transparent, confidential and secure manner.

 

Article 1. Identity & contact details of the data controller

The person in charge of processing your data is Kalis SARL, whose head office is located Rue du Vieux-Collège 10BIS, 1204 Geneva.

More information and our contact details:

Legal reminder: The person in charge of the treatment is, in the sense of the Data Protection Act, the person who determines the means and purposes of the treatment. When two or more data controllers jointly determine the purposes and means of the processing, they are the joint controllers (or co-responsible persons). The processor is a person processing personal data on behalf of the controller, acting under the authority of and on the instructions of the controller.

For any question relating to the management and use of your personal data, you can contact us:

  • Either via the contact form available on our website and accessible here : Click here
  • Either by email at Info@Kalis.com
  • Either by mail to Kalis SARL, Rue du Vieux-Collège 10BIS, 1204 Geneva, Switzerland.
  • Either by phone at +41 22 310 67 14 from Monday to Friday from 9am to 7pm and Saturday from 9am to 6pm.

Article 2. Collection & origin of data

All data concerning you is collected either directly from you (information communicated when you register on the website or when you order your products, via the contact form available on the website), or indirectly when you visit our website (connection and navigation data).

In all cases, your data is collected and processed solely to manage your registration on the website, to ensure the delivery of your products, to allow you to benefit from all the features and services offered, to provide you with commercial offers, to allow us to improve our services and to ensure an efficient commercial follow-up.

Details of how your data is collected and processed are provided in this Privacy Policy.

When necessary, we undertake, as the case may be, to collect your consent and/or to allow you to oppose the use of your data for certain purposes, such as, for example, the possibility to send you commercial prospecting or to deposit third party cookies on your terminal, for the purposes of measuring the audience of our website and to offer you commercial offers and advertisements targeted according to your centers of interest.

Article 3. Purposes & legal basis of the processing

Your various data are collected and processed for : The management and follow-up of your orders, deliveries and invoices.

Legal basis: Contractual, the processing is necessary for the execution of a contract or pre-contractual measures. To answer your requests for information about our products or our delivery conditions and for customer relationship management.

Legal basis: Your Consent You propose commercial offers for our services.

Legal basis: Our legitimate interest to present our services to you. To manage and respond to your requests to exercise your “Data processing and liberties” rights.

Legal basis: Legal obligation (RGPD and the French Data Protection Act). Ensure the proper functioning and continuous improvement of our website and its features.

Legal basis: Our legitimate interest to guarantee the best level of operation and quality of our website thanks in particular to the statistics of their visits. Your consent when required. Personalize our online communication and advertising.

Legal basis: Your consent.

Fight against fraud: The personal data collected on the website are processed by our payment provider in order to secure payments and deliveries and thus ensure an optimal quality of service. Our payment provider determines a level of fraud risk associated with each order and Kalis may be required to take security measures, such as requests for additional proof. These measures will have the effect of temporarily suspending the execution of the order, or even canceling it if the result of the analysis does not guarantee the security of the order.

Legal basis: Legal obligation. Contractual, the processing is necessary for the execution of a contract or pre-contractual measures.

Article 4. Data processed

The mandatory or optional nature of the personal data requested and the possible consequences of a failure to respond to you are specified at the time of their collection.

For the management and follow-up of your ACCOUNT, your contracts, orders, deliveries and invoices:

  • Last name, first name, email address, telephone number.
  • Postal address.
  • Anonymized bank data.

To answer your requests for information about our products or our delivery conditions and for the follow-up of the customer relationship:

  • Last name, first name, email address, telephone number.

For commercial proposals and offers to our services:

  • Email address.
  • Last name, first name, postal address, telephone number.

For the management and your requests for the exercise of your rights “Data processing and liberties »:

  • Last name, first name, cell phone number, email address.
  • If necessary, copy of identity card.

To ensure the proper functioning and continuous improvement of our website and its features:

  • Cf. policy on cookies accessible here: Click here

To fight against fraud:

  • Last name, first name
  • Type of credit card used for payment.
  • Date of validity of the bank card.
  • IP address used during the payment transaction.

Article 5. Recipients of your data

Within the limits of their respective competences and for the purposes mentioned in article 3, the main persons who may have access to your data are the following:

  • The authorized personnel of the various departments of Kalis SARL (administrative, accounting, marketing, sales, logistics, and IT services);
  • The companies in charge of the management of the SITE;
  • The companies in charge of transport and delivery of products;
  • The authorized personnel of our subcontractors (if subcontractor there is);
  • If necessary, the relevant jurisdictions, mediators, chartered accountants, auditors, lawyers, bailiffs, collection companies, police or gendarmerie authorities in case of theft or judicial requisition, rescue ;
  • Third parties likely to deposit cookies on your terminals (computers, tablets, cell phones…) when you consent.

Your data is not communicated, exchanged, sold or rented to any person other than those mentioned above.

  • VTX Services SA
  • THE ROCKET SCIENCE GROUP LLC (MAILCHIMP)

Article 6. Data retention period

We keep your data only as long as necessary for the purposes described in Article 3 and summarized in the table below:

For the management and monitoring of your ACCOUNT, contracts, orders, deliveries and invoices:

  • 3 years from the end of the commercial relationship.

To answer your requests for information on our products or our delivery terms and conditions and for the follow-up of the customer relationship:

  • 3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.

For commercial proposals and offers to our services:

  • 3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.

For the management and your requests for the exercise of your rights “Data processing and liberties »:

  • 1 year in case of exercise of the right of access or rectification.
  • 3 years in case of exercise of the right of opposition.

To ensure the proper functioning and continuous improvement of our website and its functionalities:

  • 13 months. Beyond this period, the raw traffic data associated with an identifier is either deleted or anonymized.

To personalize our online communication and advertising:

  • 3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.

To fight against fraud:

  • 3 years from the end of the commercial relationship.

Article 7. Your Rights

In accordance with the Data Protection Act and the RGPD, you have the following rights:

  • right of access (article 15 RGPD), of correction (article 16 RGPD), of update, of completeness of your data.
  • right to block or erase your personal data (article 17 RGPD), when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited.
  • the right to withdraw your consent at any time (article 13-2c GDMP).
  • right to limit the processing of your data (article 18 RGPD).
  • right to object to the processing of your data (article 21 GDMP).
  • right to the portability of the data you have provided us with, when your data are subject to automated processing based on your consent or on a contract (article 20 RGPD).
  • the right to determine the fate of your data after your death and to choose whether or not we communicate your data to a third party that you have previously designated.

In the event of your death and in the absence of instructions from you, we undertake to destroy your data, unless its retention is necessary for evidential purposes or to meet a legal obligation. You may exercise your rights by sending an e-mail to the following address: info@kalis.com or by sending a letter to the following address: Kalis SARL, Rue du Vieux-Collège 10BIS, 1204 Geneva

 

Article 8. Login data and cookies

We use connection data (date, time, Internet address, telephone protocol, pages viewed) and cookies (small files stored on your computer) on our website to identify you, to record your visits, particularly in relation to the pages viewed, and to measure the use of our website. You can consent, refuse or choose the type of cookies you accept to be deposited on your computer terminals.